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Active8+ Terms & Conditions

Introduction – Active8+ childcare, hereafter referred to as A8+, aim to work in partnership with parents and carers to create and maintain a safe, caring, stimulating and educational environment of children in its care. All parents/guardians wishing to make use of the service offered by A8+, must strictly adhere to the terms and conditions and sign this document as evidence of their acceptance and agreement to the terms and conditions and policies and procedures under which A8+ will operate. As we aim to develop an interactive partnership with all users, we would welcome suggestions and discussion on ways to improve the service we offer.

Application/arrangement forms - An application form, which lists the child/ren's details and outlines the childcare arrangements, must be completed and signed by a parent/guardian. Listed must be names of responsible parties with access to the child/ren. Also listed must be the names, addresses and telephone numbers of two emergency contact who may be called upon in case of an emergency when parents cannot be contacted and they too must be responsible individuals. Responsible parties or individuals must be over the age of eighteen.

It must be stressed that children left in our care will only be released to a responsible adult whose name appears on the child's registration form as a responsible party or emergency contact or someone requested directly by a parent or guardian. An identifying password and/or I.D. may be required (Driving Licence/Passport).

Attendance - Children are expected to attend on the pre-agreed days specified, should a child become ill or a holiday is to be taken and will not be attending then Active8+ must be informed directly as soon as possible, no refunds or credit can be given. In extreme conditions, where Active8+ has to close unexpectedly, i.e. closure because of snow or extreme weather conditions, no refund or credit will be available.

Emergency contacts and access- Parents/guardians must ensure that emergency contact and persons with access in accordance with the above are familiar with the necessary procedures. In cases of emergency and parents/guardians cannot be contacted, A8+ will get in touch with an emergency contact named. He or she will then take on responsibility for the child/ren. A8+ must be notified immediately of any change of details to emergency contacts and/or there telephone numbers.

Fees - Full fees will be payable, unless written notification of discounts has been made. Wrongful information given will result in the child/ren's place being withdrawn.

Fees for your chosen days are payable as per the date stated on the invoice given (cleared funds), returned, stopped or cancelled direct payments without the prior agreement of the manager without prior agreement will incur a £25.00 fee. Fees must be paid by the date stated on the invoice. Failure to do so will incur a £10 weekly fee.

Late fee payments incur £10 interest per week and A8+ reserve the right not to admit children for whom fees are in arrears. In the event of arrears accumulating, this will be discussed with you by management and if these are not settled within agreed time limits, the child/ren's place will be withdrawn, and we may start civil debt recovery procedures. Fees are not reimbursed for absence due to illness or for any other reason. Requests for a change of day must be requested verbally no later than 24hrs prior to the requested day to ensure availability. A8+ reserve the right to increase its fees; it is unlikely that fees will increase more than once annually.

Please note if you are late picking up your child a fee of £5 will be charged for every 15 minutes late. This is to cover additional staff costs.

Medical Health A8+ will not admit children suffering with any infectious disease or virus. A8+ reserve the right not to administer medicine, however, a request to administer medication will be considered on an individual basis. Children who have been suffering with an infectious disease or virus will not be re-admitted
unless a doctor's letter is presented stating that the child has made full recovery. We expect all children to up to date on all of the required immunisations.

Parents/guardians must sign a form authority in the event of emergency hospital treatment becoming necessary. Staff shall administrate minor first aid treatment as and when necessary.

A8+ must be informed in writing of any special dietary requirements or allergic food substances.

Visitors - Any visitor to Active8+ must take full responsibility for anybody accompanying them. Active8+ will not take any responsibility for any non-registered persons
on the premises.

CCTV - We do use CCTV monitoring on our premises, this is solely to protect the wellbeing of the children. In accordance with commercial CCTV use, video footage is stored for no longer than two weeks, after then all data is permanently deleted and is not stored or duplicated in any format, anywhere else. Although we take great care to ensure the safety of your children at all times, we do not accept liability for personal injury or loss of property unless caused by or contributed to, by us.

Complaint Procedure - it is hoped that parents/guardians will not have to complain about any aspect of the service we provide, however, should the need arise, there are three stages at which complaints can be considered.

Stage 1 - The informal Resolution

Discuss your complaint with the relevant staff member. if you are still dissatisfied you may discuss the matter with the Manager. It is hoped that the matter may be resolved to all parties' satisfied at this stage.

Stage 2 - Formal Complaint to Management

If unresolved at the Informal Stage, the complaint should be sent in writing to the manager. You will then receive a written request to attend a meeting with management to discuss the matter.

Stage 3 - Formal Complaint to Ofsted

This stage is to be used if the outcome of stage 2 is not satisfactory. A written complaint should be set out and sent to the Ofsted, Complaints investigation team, Piccadilly Gate, Store Street, Manchester, Ml 2WD

Child Behaviour - Active8+ reserves the right to withdraw a space if a child displays unacceptable behaviour.

Violence at Work - Violence against any A8+ personnel will not be tolerated and will result in the loss of your child/ren's place.

A working definition of violence at work is "any incident where an employee is abused, threatened or assaulted by a member of the public, parent, or child cared for by A8+ in circumstances arising out of the course of his or her employment."

Violence will be deemed to include physical force, verbal abuse with threats, rude gestures and innuendoes, sexual or racial harassment.

Termination - The Terms & Conditions as set out here, apply to the children and parents/carers during their time whilst using the services of A8+.  A8+ reserve the absolute right to terminate this agreement.